Duluth/Gwinnett CPA: Achieving Business Excellence
Our faith requires us to do more than just the status quo. We are exalted as Believers to do everything as if doing it for the glory of the Lord. Excellence is not for the faint hearted nor is it for those who are just trying to get by. As Christians, we are called to do our best in all things, not just a few, but all. Our consistent and measured response should always ask the question WWJD (What Would Jesus Do). Would He do a task half-heartedly or perform just enough to get by or would he look for opportunities to go well beyond what others would find adequate. By stating our goal on excellence in customer service and the practice of the Golden Rule, we can learn several practical areas of performance, which will assist us in meeting our goal of excellent client service.
Being commitment to excellence on all levels from the way we answer the phone to the detailed processes and procedures we utilize to manage our business and the steps we consistently execute to serve our clients. To this end, we will need a company motto, to which, all of our work and actions should be measured against. All tasks, which do not bring us closer to this goal, should be eliminated and all tasks, which do, should be emphasized.
Although worldly counsel might aspire to this theory because it is indeed the customer that is the driving force of our business, we serve a higher calling to consider others and their needs to be of more important than that of our own. To this end, I have often left the task at hand to focus on the personal needs and concerns of a client as this would be more God honoring than being concerned with my own specific agenda.
Being aware of what your clients and your business will need before an actual request/requirement exists. As your business was established to fulfill either a real or perceived need, therefore you should ensure that you do it better than anyone in the community in which your business operates. Having achieved this lofty goal, then seek to be better yet still. Never forget that your ultimate goal is to serve your fellow man and to maximize customer satisfaction.
Strive to always focus on having clients and not customers. Customers are those who are transactional in nature and are most likely not to be consistent repeat buyers. Clients on the other hand will be those to whom you establish a long-term relationship who not only value your service, they are happy to impart this information to others whom you might serve as well. There will be many of these who will become friends as a result of your consistent high level of service and personal touch.
In the Bible in the book of Proverbs, there are many references to being diligent, ever prepared and to seek the wisdom of others. We are known by those to whom we associate, so are our lives dictated to a large degree by our beliefs and against those to whom we measure our life, goals and aspirations. If we consistently strive to just get by we are more apt to not excel or achieve anything of lasting value. However, if we surround ourselves with those seeking excellence and mentors who manage their life by pursuing high standards, we are most likely to gain lofty heights and to gain nobler values still.
Seeking the counsel of wise mentors and people in our own particular business niche are two of the best methods one can use to gain needed insight. In fact, knowing the strengths and weakness of your core competitors is one of the best sources of knowledge and wisdom, thus allowing you the opportunity to gain a competitive advantage in the marketplace. A consistent focus should always be on maintaining your core focus, however, it is wise to have a well-known and reinforced operational standard, such as "We strive not to be the best not the biggest."
Being constantly aware of that bigger is not better will do much to help you obtain a competitive edge in the marketplace. Below is a sample of what a small business owner might present when competing against much bigger firms:
As Duluth GA CPA Firm We Have Many Operational Standards:
-When you call in you will always get the lead CPA.
-Your account will not get reassigned to those less skilled than the lead partner.
-The CPA you hire, will be the CPA who does your work, and not a "gunny" in the back
room. You will always work with the lead "dog" and not the one back in the "pack."
-You will not have to "re-train" a new CPA for your account every other year or sooner.
-Your work will be done by people at the top/an award winning CPA/who graduated with Honors/who strives for excellence in all things.
-Years/Decades of consistent and superior service and a CPA who lives by the "Golden Rule" of serving others.
To review an business outline for achieving excellence visit http://www.hiscpa.com/article7.html
To learn more about addressing IRS Tax Issues and Back Tax Returns visit http://www.hiscpa.com/working-with-the-irs.html
www.HisCPA.com A Christian CPA Firm in Duluth GA Proudly Serving Suwanee, Lawrenceville, Snellville, Lilburn, Duluth, Norcross, Peachtree Corners, Atlanta, Gwinnett, Fulton, Johns Creek, Roswell, Forsyth, Flowery Branch, Buford, Cumming, Dunwoody, Alpharetta, Dunwoody, Sandy Springs and Tucker as a Faith Based CPA Firm