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Utilize the Operational Benefits of Business Phone System for Growing Business

Sat, Dec. 19, 2015 Posted: 02:35 AM

Have you heard about the recent ‘cord-cutting’ trend? Essentially, consumers are discovering that they don’t necessarily need to maintain expensive cable plans or telephone subscriptions when they can get the same functionality at a lower cost by using the internet. This isn’t just something that a few consumers are doing, but rather a new way of thinking about services and communication, and about how to pick the type of service that fits your needs without paying for extra features that you don’t use. Many businesses, particularly small and medium sized businesses, are making the move from landline contracts, and even cell phone subscriptions, in favor of using Voice over Internet Protocol (VoIP) communications. For some businesses, this can be an ideal solution that offers functionality without the expensive cost of multiple cell phone and data plans.

What is VoIP, and how do I use it?
There are a few different types of VoIP services that you can use for your small business phone system. The first is a hosted service: hosted service plans can be great for small business VoIP services, and tend to be incredibly quick and painless to set up. Many providers handle the majority of the work offsite; all you need to do is use a particular type of phone that is meant to work with the service in question. The second type of VoIP service is a self-hosted VoIP service. These can be a little bit more difficult to set up and use and all of the work is done onsite. You need to set up a phone branch exchange that will help direct calls to appropriate lines, for example, as well as set up a gateway. This latter option is obviously a bit more in-depth than the primary, but that doesn’t mean that it’s unattainable – with a little bit of work and research, you can get it up and working.

Is VoIP Expensive?
VoIP can be incredibly inexpensive, for small and large businesses. This is because there is no large infrastructure needed, minimal onsite repair, and quick solutions to problems that typically require the click of a few buttons. If you run a small business, there is no need to have an elaborate internet connection; in fact, a decent home connection speed is more than enough to get this type of small business VoIP service up and running, and keep it stable while doing so. Aside from a secure internet connection (which is required for pretty much any type of business regardless of what kind of small business phone system in use), other potential overhead costs include the purchase of VoIP ready phones that are built to make use of the advanced features that some VoIP providers offer.

Stay in Touch, No Matter the Distance
A number of VoIP providers not only offer the functionality to connect you to remote as well as local employees or customers, but also offer their services on a number of different platforms. This means that you can take your phone system with you on the road and use your mobile phone, tablet, or even laptop to stay in touch with your coworkers and customers. You no longer need to switch between a business phone and a personal one – these types of VoIP apps will make sure that your business number and voicemail remain the same regardless of the device from which you are using it. This also means that you can use your data connection in a pinch, allowing you access to your phone system even when there is no internet connection available.

The Industry is Booming!
Various studies are reporting that over 80% of small and medium businesses will be looking into a new type of small business phone system like within the next three years. This is because the options for feature-rich, affordable, and flexible service is growing every day, and individuals who want to get the best “bang for the buck” understand the value of shopping around and implementing change every now and then. Competition to provide the best, most cutting-edge VoIP service will be tough, which means that consumers will have plenty of great options from which to choose. Some of the features you can consider investing in include conference calling, three-way call capability, and intercom ability, not to mention some new and exciting options such as transcription voicemail services as well as an automated phone attendant.

With all of the changes that are going on with regards to digital workplaces and cloud-based storage systems, it’s no surprise that small business VoIP service is making a comeback in a big way. VoIP offers everything that a growing small business needs, including scalability, affordability, great features, and the flexibility to easily work on the road or from home. Take a look at some of the different services available, and see how VoIP can best serve your needs.

Share the excitement surrounding small business VoIP with your networks so they too can take advantage of this exciting tool!

Joy Mali